by Nora Law | Nov 7, 2024 | News
Following on from my last post on the consumer standard Transparency, Influence and Accountability, I’ve been reading about some great initiatives on how landlords are working harder at helping their tenants live in safer neighbourhoods. The Neighbourhood and...
by Nora Law | Oct 16, 2024 | News
Wes Streeting’s ambitious policy to expand patient choice feels like a game-changer—but calling them patients is starting to sound prehistoric. I’ve written about this before but it feels like we’re still stuck in a time where people had no choice but to endure what...
by Nora Law | Oct 7, 2024 | News
Are you ready for the new consumer standards. My ask is that this does not become a regulatory tick box exercise but that providers transform the way they interact with their tenants to provide the best experience possible. For tenants, this isn’t just about...
by Nora Law | Jun 19, 2024 | News
In the landscape of health and social care, supported living organisations play a crucial role in providing personalised care to individuals. The essence of customer experience in these organisations goes beyond just meeting basic needs; it encompasses creating a...
by Nora Law | Apr 16, 2024 | News
pa·tient: a person receiving or registered to receive medical treatment. con·sumer: a person who uses or purchases goods, products or services. In healthcare, the common term for referring to someone receiving care is ‘Patient’, which comes from the Latin verb, Patior...
