Training

If you’re at the start of the Customer Experience journey within your organisation, an excellent way to begin is through a one day workshop to help you and your team immerse yourself into a ‘customer first’ mindset.

Chrysalis CX specialises in delivering Customer Experience workshops to support organisations to refine or reset their strategy,  focus in on customer needs (and out of process!) and prioritise and plan to deliver a shift change in thinking.  Additionally, the collaborative nature of these sessions allows those in the business that are not normally on the front line to really experience how a Customer might feel when they interact with your business. Don’t worry the element of fun remains to ensure people get plenty out of the day!

Each workshop is designed uniquely with your specific focus areas but can include the following :

• Mapping and alignment on the Customer journey
• Clarity on accountability within each touchpoint
• Customer empathy mapping
• Identify key pain points and Opportunities.
• Priorisation agreed and aligned.
• Stakeholder & influencer mapping (internal & external)
• Solution review and action planning