Passionate about delivering the best experiences for customers
Nora Law founded Chrysalis CX to support organisations in becoming more customer centric through insight and transformation programmes.
Insight led transformation
As a statistician and researcher, Nora recognised there was a gap in the way organisations approached their business strategy. Her approach is to ensure delivering the best experiences start with listening and acting on customer feedback. Only once you’ve truly understood your customers, clients and patients wants and needs, can you then gain the insight into delivering the best experiences to deliver business growth and build brand equity.
Delivering organisational change
With over 25 years’ experience, Nora has led large multidisciplinary teams in delivering organisational change. Working client side and as Consultant and Advisor, she has extensive experience in strategy and proposition development, culture change, stakeholder engagement, coaching and project management.
She has worked across multiple sectors including Insurance, Media, Healthcare, Travel, Energy, Banking, TelCo and Hospitality & Wellbeing, meeting the different needs of commercial, charity and regulated organisations.
Expertise includes:
- Customer Experience transformation programmes to include culture change, strategy, governance, and experience design
- Leading and coaching multidisciplinary teams to work collaboratively, delivering business benefit at pace, with the right level of motivation and challenge
- Leading and facilitating workshops to support customer journey mapping, stakeholder mapping, business prioritisation and action planning
- Developing and launching new products and services to meet evolving customer expectations.
- Exceptional analytics and problem solving skills, translating insight into business value.
- Profiling and segmentation
